Privacy Policy

At Quintessentials, we are committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website, place an order, or make a payment using integrated services like Razorpay.

1. Information We Collect
When you use our website or place an order, we may collect the following types of information:

• Personal Information: Name, mobile number, address, email ID (if provided), delivery location.

• Payment Information: We do not store your card or banking details. All transactions are securely processed through Razorpay, our trusted third-party payment gateway.

• Order and Delivery Details: Items ordered, delivery address, time of order, delivery instructions.

• Device and Usage Information: IP address, browser type, device information, and pages visited (via cookies and analytics tools).

2. How We Use Your Information
We use your data to:

• Process and deliver your fruit orders accurately.

• Communicate updates about your order.

• Offer support and respond to queries.

• Improve our website experience.

• Comply with legal obligations.

3. Payment Security
All online payments made on our website are securely processed through Razorpay, which follows PCI-DSS (Payment Card Industry – Data Security Standard) compliance. We do not store any of your card, UPI, or banking details on our servers.

4. Data Sharing and Third Parties
We do not sell or rent your personal information to any third party.
We may share limited data only with:

• Delivery personnel for fulfilling your orders.

• Razorpay for processing payments.

• Government or legal authorities, if required by law.

5. Cookies
Our website may use cookies to enhance user experience and website performance. You can choose to disable cookies in your browser settings.

6. Data Retention
We retain your personal information only as long as necessary for:

• Order fulfillment and support

• Legal and regulatory compliance

• Internal analysis and record-keeping

7. Your Rights
You have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Withdraw consent to data usage (except for essential services like delivery)

To exercise any of these rights, please contact our customer support.

8. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. We encourage you to review it occasionally.

9. Contact Us
If you have any questions or concerns about our Privacy Policy or data handling practices, please contact:

📞 Customer Support: +91 88503 79770
📧 Email: Support@quint essentials.com
📍 Service Area: Mumbai, India

At Quintessentials, your privacy matters. We are committed to protecting your information while delivering the freshest fruits with care.